St. Croix Tents Policies and Information
- 2022 COVID-19 Cancellation Policy:
Full refund for any cancellation 14 days prior to your scheduled event. 50% deposit is required to book all tents. Cancellations inside the 14 day event window will receive credit for future bookings.
- Please fill out the booking request form to book items. Requests are time stamped and will be filled in that order. When a booking request is made, we will send out an estimate within a couple business days (may take longer during winter months).
- A tent is not booked until an INVOICE is sent, a 50% deposit is made, and a contract is eSigned. Receiving an ESTIMATE does not book an item.
- A 3 foot perimeter is required around all tents for installation. For example a 20x20 tent requires 26'x26', 20x30 tent requires 26'x36', and 20x40 tent requires 26'x46'.
- We do set up on asphalt as long as a waiver is signed for a $35 fee. We will not be held responsible to damage to asphalt driveways. We do NOT set up on concrete.
- There is a fee for the set up and take down of equipment the same day in a public location or park. $100 park fee for TENTS/TENT PACKAGES and $50 for Chairs only.
- A typical tent rental covers 3 days, day one for set up, day two for the event, and day three for take down. During JUNE we may set up on the same day as the event and/or take down on the same day due to heavy demand.
- June is our busiest time and availability is limited. Reserve your tents at least two to three months in advance for June. IN JUNE we only rent tents as a packages with a minimum 6 tables and 48 chairs.
- All utilities must be marked prior to tent installation. It may take up to 3 business days for underground utilities to be marked. St. Croix Tents will notify the Diggers Hotline to get utilities marked.
- Items changed or cancelled 30 days or less from your event date are subject to cancellation fee of the deposit paid. If you cancel your event, your deposit will not be refunded, but the customer will have a credit on their account for up to 1 year from the original event date to use as a credit towards another rental.
- St. Croix Tents will not be held liable for damage done to unmarked in ground irrigation systems or unmarked owner installed utility lines.
How do I fill out Esign contract?
The esign contract will be emailed to you. When you click on the link you will be sent to the esign contract. Please fill in all the info by clicking on the blank lines, that will open a small text box for you to fill in. Please fill in all the credit card info as well. When finished filling out you will see a signature box on the bottom where you need to click on to esign the contract.
Are there additional set up fees?
The price you see on the website or quoted to you is the price you pay. There are no hidden costs. If there is an unusual tent install, there may be an additional setup fee. All additional setup fees will be stated clearly during final quote. Please provide us with as many details as possible about where your tent will be set up. $100 fee charged for setup in parks that require same day set-up and take downs, for example Pioneer Park in Stillwater, MN. State sales tax is not included in the prices shown on the website.
Are there delivery charges?
The price you see on the website or quoted to you is the price you pay. There are no hidden costs. Delivery fees are only charged for tent installations outside of our normal business area. A $25 fee is charged for all orders $75 and less. You will be notified about this charge during your quote.
Is Sales Tax included in the pricing? No
How long is a tent rental?
Tent pricing includes a normal tent rental covering 2-3 days.
How long does it take to set up your tent?
Normal setup takes 1-2 hours based on size of the tent.
What happens during a Severe Weather Event?
St. Croix Tents reserves the right to take down any tent during a Severe Weather Event that includes high winds, hail, tornados, and lightening. We will do our best to notify prior to install if there is a possibility of a Severe Weather Event and the possibility of us coming out to take down the tent. If a storm hits during your event, do not try and save the tent, EVACUATE THE TENT!
What is your Cancellation Policy?
A 50% non-refundable deposit is required at time of reservation. If you have to change quantities please do so up to 30 days prior to your event. Items changed or cancelled after the 30 day mark are subject to cancellation fee of the deposit paid. If you cancel your event, your deposit will not be refunded, but the customer will have a credit on their account for up to 1 year from the original event date to use as a credit towards another rental.
How much does it cost to rent items for more than a typical 3 day period? For each day beyond the typical 3 day rental the charge will be 33% of the rental charge for each day beyond day 3. The maximun allowable rental for tents is 5 days.
Do you set up tents on concrete? No
Do you set up tents on frozen lakes? No
Do you set up tents in the St. Croix, U. S. Virgin Islands? No
Do you set up tents on asphalt?
Yes, but it is not recommended. The tent stakes will damage asphalt and St. Croix Tents will not be held liable for the damage created to asphalt. What you are looking for is a frame tent, and we only have pole tents.
Do you ensure that there will be no damage to irrigation lines for sprinkler systems?
No, we cannot guarantee that there will be no damage to sprinkler lines that are unmarked. Please do your best to mark where your sprinkler lines are located.
Who calls diggers hotline?
We will call diggers hotline. Please be prepared to give us the exact location on your property for the tent setup. Expect the utility companies to mark your property with paint and/or flags 2-3 days prior to your event.
How far in advance should I book my items?
St. Croix Tents will try to accommodate an order placed even on the day of the event. Usually 4 business days minimum are required to have utilities marked.
For large events we recommend booking a few months ahead to ensure availability. May –July is our busiest season and we recommend booking three months in advance. We will do our best to accommodate additional rental items.
What is the required money down to reserve my items?
St. Croix Tents requires 50% down at time of reservation to hold items for your date. We are more than happy to provide a quote at any time free of charge but we cannot guarantee the availability of any items until a reservation is completed with a signed contract and deposit paid.
How do I pay? You can pay by Check, cash, or credit card. We also take PayPal payments, but notify us if paying that way. The easiest way to pay is to open the invoice on your computer and pay via the Intuit pay button. Remember to change the amount you would like to pay from full balance to just the deposit amount.
How and when do I pay the final balance due? The final balance is due at tent setup or drop off of your rental. Preferred payment is by Check, credit cards can be accepted by the setup crew.
What happens if the rental equipment is damaged, lost, or stolen?
Items lost, stolen, vandalized, or intentionaly damaged by the customer will be charged actual replacement cost of the item.
Are there refunds due to bad weather?
We cannot control the weather. St. Croix Tents may try to issue a rain check under certain circumstances subject to availability and discretion of a St. Croix Tents representative but cannot offer any cash refunds. There are no refunds for tents unusable due to weather.
REMINDER: WHILE TENTS ARE A GREAT SOLUTION TO OVERBEARING SUN AND LIGHT RAIN, THEY ARE NOT MEANT FOR SHELTER IN SEVERE WEATHER. IN AN EVENT OF A STORM, TENTS MUST BE EVACUATED.
What size tent is recommended for my event?
Every event is unique and it is best to talk with us for recommendation. The information we need to make our recommendation is the number of guests, utilization of tent (Is it a wedding reception with a sit down dinner, cocktail hour, wedding ceremony, ground breaking with most guests standing, ect), and number of tables and chairs if any.
When can I schedule a delivery or pickup?
St. Croix Tents will deliver and setup 7 days a week during daylight hours. The customer will normally be called on the Sunday or Monday prior to the event for final setup times. We will do our best to accommodate all delivery requests however during peak times changes may not be able to be accommodated.
How should I prepare for delivery?
Please make sure to have your lawn mowed prior to our scheduled delivery, and Utility companies have been out to mark the property. In addition remove any furniture or decorations from the lawn, patio or deck prior to our arrival to setup. Make sure that access to the setup site is clear for our delivery truck to drive as close as possible. Low hanging branches lower than 13 feet off of the ground trimmed.
Do the tables and chairs get set up?
St. Croix Tents will normally set up your tables and chairs in our standard configuration. Otherwise, items will be delivered neatly stacked. We ask that you re-stack the items after the event.
What should we do for clean up?
We ask that tents, tables and chairs be cleared of all decorations or be neatly stacked to resemble the way they were delivered.
Are there sides on the tents?
The solid white sides do not roll up but rather clip onto a sidewall rope that runs along the inside perimeter of the tent. The sides are constructed of the same material as the tent top. They are pliable and can be folded back to make entrance-ways and openings.
Does the tent have a floor? No
What tables come with tent packages? Unless otherwise specified, all tent packages come with 8 foot tables. One Wedding package comes with round tables as well.
What is the latest I may make changes to my order?
Any changes should be made as soon as possible but at least 1 week before the event. We will do our best to accommodate your requests.
How much room do I need for my tent?
Generally a minimum of 5' around the perimeter is needed for a tent. If you are looking for a 20' x 40' tent, you will need a minimum space of 30' x 50'.
How tall are the tents?
Our Tents are 12 feet 8.5 inches tall
Can two tents be attached together?
Our tents will be installed no closer than 5 feet apart.
Are side curtains provided with each tent?
No, side curtains need to be ordered separately.
Is it possible for me to set up the tent myself?
Only our specially trained and equipped tent crews may handle the setup and dismantle of tents.
How many people can be seated at the tables?
8' x 30" rectangular table recommend 8 people, 10 possible if chairs on ends of table but not recommended.
What type of lighting can be used for a nighttime event?
We have rope lighting for general illumination. You may provide your own lighting provided it does not damage the tent.
Is your company covered by insurance? Yes
Are your tents fire rated?
Yes, each tent will have a label stating that the tent is fire rated.
Can I have a bonfire next to the tent?
No, all bonfires must be at least 50 feet from the tent and downwind of the tent. This also includes smokers and grills. The customer will be charged for any damage to the tent which may include entire replacement of the vinyl top.
What if there is a problem with any of your items during the event?
Our representatives are available 24 hours a day to rectify whatever problem may arise. We may be contacted through our office during regular business hours or by emergency cell number. Our field representatives carry cell phones and can be dispatched immediately. If it is obvious that weather may be a problem, we may already be on our way to the site
Do you set up tents in a public park? Yes, as long as you obtain the proper permits or permission to do so. There is a fee of $100 for Tents and $50 for chairs only for the same day set up and pick up for those items.
Can I obtain a list of references?
We will be happy to furnish you with a list of references on request.